經理人英文力9 催收帳款

當客戶對於收款信件不回覆時, 你可以適時的給予適當壓力催討. 雖說積欠的款項入帳是當務之急, 但也不能夠因為這樣失了和客戶之間的交易默契.口氣和時間點的拿捏很重要. 在寫信件之前建議先提醒自己3件事:

先看一下這個客戶以往的交易記錄 可以快速判斷對方是慣性遲給還是偶發行為

根據前項設定一個合理的最後繳款日期

避免提及太多個人資訊.描述某人在某時說過某事.免得之後進入法律程序之後個資法問題又來插上一腳.盡量保持書寫中立.

催繳信件通常會寫的文情並茂來意味著"我不是故意這樣! 實在是職責所在!" "請不要因為這樣就再也不跟我們往來" 這些在文字上看不到的訊息.如果你服務的公司已經有完善的收款制度 沒有那麼多的內心小劇場.那麼一封什麼都包括的"繳款提醒"應該就足夠使用了

Mr. Doe

This email to is remind you of an outstanding payment on an invoice #10357 [amount $5400]. This was due on 10th July. We understand some unexpected situation may occur occasionally; however, we would like to be updated. As our value customer, we are concerned about your past-due balance. To protect your good standing with us, please arrange your payment within 5 working days to avoid an additional charge of being late.

Yours

Jane

反之, 可以趁機擬訂一個簡單的收款順序.配合行事曆設定的日期. 依照時間發送就可以,簡單的很.

信件一:initial reminder

Sub: follow-up on invoice #10357

Morning Mr. Doe

This is just to remind you that payment on invoice #10357 which sent on March 30th, will be due next week.

We are certain that you would like to take a moment and look over the invoice, please let me know if you have any questions.

Thank you

Jane

這是預先知會讓對方有個心理準備 所以信件內容簡單扼要.不要一開始就一堆附件: PO, 付款條件.貨運簽收單 etc. 容易造成觀感不佳.

信件二: on the day the payment is due

Sub: invoice #10357 is due today

Mr. Doe

This is just a reminder that payment on invoice #10357 [total US$5400], which sent on March 30th, is due today. the payment can be made to the bank account specified on the invoice.

If you have any questions, please replay and I would be happy to clarify them.

Thanks

Jane

這封信件才是收款程序的第一步驟.提供清晰.明瞭的款項和收款方式.不要有太多的贅詞, 例如:問候, 關切其他專案...等. 口氣專業且和善就行

信件三: one week after due

Sub: invoice #10357 is one week overdue

Mr. Doe

Our records show that we have not yet received payment of $5400 for invoice #10357, which is overdue by one week. I would appreciate if you could check this out on your end.

If the payment has already been sent, please disregard this notice, and if you have lost this invoice, please let me know, and I would be happy to send you another copy.

Thanks

Jane

可以閱讀的出來, 信件的第二段開始帶入假設狀況.假設單據遺失?造成款項落?那為什麼不順便補上呢? 經理人系列文章#3等不到對方回應實應該怎麼辦 有詳述, 是為了給自己多幾天的時間和藉口再度去信.

信件4 two weeks after due

Sub: invoice #10357 is two weeks overdue

Mr. Doe

Several reminding email of the pending amount $5400 for invoice #10357 were sent, as another reminder, payment was due two weeks ago.

If you have any queries regarding this payment, please let me know. I have also attached a copy of the invoice to this email, in case the original was lost or deleted.

Could you reply to this message and let me know you have received it? Thank you

Regards

Jane

這次可以直接些 詢問款項處理程序?也可 直接附上該款項的相關單據, 減少相關理由的產生.

信件5 final reminder

Sub: invoice #10357 from March 30th is overdue-final reminder

Mr. Doe

This is another reminder that I have yet to receive the $5400 owed on invoice #10357. Please be aware that, as per terms and conditions, you will be charged additional interest on payment received more than 30 days past it due date.

Again, please reach out if you have any questions on this payment. Otherwise, please organize for settlement of this invoice immediately.

Warm regards

Jane

被客戶制之不理這麼久後的最後通知, 心情難免受影響.既然已經是最後通知了; 把之後會採取的動作和客戶端可能會受影響的狀況都要一併告知.但是請記得依然要保持客觀, 不能把個人情緒帶入信件中.

這次的信件示範一如往常, 不在華麗的單字上做文章.只落實信件的重點, 避免寫完看不懂自己寫的信件. 希望大家都盡可能不要遇到這個狀況.