TOEIC SW寫作題型二

類型二：商務電子書信, 各有10分鐘的答題時間.

螢幕上會出現一封電子郵件, 請閱讀後回覆該郵件. 回覆內容必須遵照指配的任務作答, 郵件內容涵蓋：

• 預約會晤

• 會議安排

• 商品訂購

• 物品修繕

• 貨物寄送

• 辦公室事務

• 求職及招募

需要完成的任務涵蓋：

• 提出建議

• 提出問題

• 提供資訊

• 詢問

• 描述問題

• 解釋問題

評分重點

1. 書信語調適切

2. 組織能力思維連結

3. 正確使用字彙

4. 正確使用文法句型結構

準備方式

回答前, 請記得看完信件下方的指示再回覆. 指示中會明確告知回信裡需要提出幾個意見或是建議方式, 請務必落實.

信件的格式不見得要分成好幾段, 不分段也可以. 只要完成度高就好. 回覆可以套用模板

首句模板：

• I am replying your request for …

• I just read your email about …

• Thank you for your email about…

• Thanks for your feedback on…

• Thank you for reaching out.

信件中如果需要詳細的附圖或是路徑說明, 可以用附件的方式回應.

附件模板:

• I have attached…

• Please find xxx attached.

• I am enclosing xxx.

• Please see the information below for more details about…

• Here is/are the document[s] that you asked for.

• The attached file contains xxx.

• Please take a look at the attached file.

回覆指示時可以使用的模板來起頭.再條列出訊息最為方便不易有誤:

• You asked us about…

• The answers to your question are below.

• Please find my answers below.

• To answer your question about…

信件結語方面, 如果是回覆詢問可以參考下列模版:

• I hope you find this helpful.

• I hope that answers all your questions.

• If we can be of any further assistance, please let us know.

• If you need more information, please feel free to contact me/ drop me an email.

如果是回覆客訴, 可以參考下列模版結語:

• Thanks you for your understanding.

• I hope this is okay with you.

• I really hope we can find a solution soon.

• I hope you can understand.

• Sorry I could not be of more help.

• Please let me know if that is acceptable with you.